Jira
Jira is a project management and issue-tracking tool used by software and operations teams to plan, track, and release work.
Last updated
Was this helpful?
Jira is a project management and issue-tracking tool used by software and operations teams to plan, track, and release work.
Last updated
Was this helpful?
Churned integrates with Jira to sync ticket data and user activity, allowing for enhanced customer journey mapping and churn risk analysis.
Log in to the Churned platform and go to the “Integrations” section. Click on “New Integration” and select Jira from the list.
Required Credentials
email – The email address linked to your Jira user account.
apiToken – The API token used to authenticate with Jira’s REST API.
domain – Your Jira account domain (e.g., yourcompany.atlassian.net).
Here’s how you can obtain these credentials:
apiToken
Go to https://id.atlassian.com/manage/api-tokens.
Click “Create API token”
Name the token, then click “Create”.
Copy the generated token and store it securely.
Use the same email address you use to log in to Jira.
domain
Your Jira domain is the base URL you use to log in. For example: https://yourcompany.atlassian.net
Input the Credentials
Enter the retrieved credentials into the Churned integration form:
email: Your Jira login email.
apiToken: The API token you generated.
domain: Your Jira instance domain.
Click Save and test the connection to ensure everything is working correctly.
Once connected, notify the Churned team to synchronize data.
Helpful Links
Jira API Documentation
Generating Jira API Tokens
