# Technical Dashboard

## Trend over time

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FszybU4ZemuB4IzjjF5Nb%2FScherm%C2%ADafbeelding%202025-02-24%20om%2010.11.46.png?alt=media&#x26;token=1605d9b0-6a70-4cd6-bbeb-a8b8f30db1fe" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **trend over time** graph will show you the rate over time based on the filter you choose. The graph is interactive, so just go over the graph with your mouse and you will be able yo see what the rate was in a certain month.
{% endhint %}

{% tabs %}
{% tab title="Filter" %}

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FEve4503qTLMf87x2PcH8%2FScherm%C2%ADafbeelding%202025-02-18%20om%2013.42.17.png?alt=media&#x26;token=c804a459-cb51-4493-98d4-990696fda396" alt="" width="139"><figcaption></figcaption></figure></div>

You can choose different filters to decide what data you want to display.
{% endtab %}

{% tab title="Churn Rate/ARR" %}

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2Fik3KOJaEsev8ALWIWJjg%2FScherm%C2%ADafbeelding%202025-02-18%20om%2013.45.24.png?alt=media&#x26;token=82760dc4-a417-46af-bc81-37699f599cdc" alt=""><figcaption></figcaption></figure>

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FJ5FUcGC1ydqfsBM3Yt0T%2FScherm%C2%ADafbeelding%202025-02-18%20om%2013.47.01.png?alt=media&#x26;token=6e6da4c0-8187-48b3-87a9-29093f247d65" alt=""><figcaption></figcaption></figure>

When the filter is said on, for example, **churn rate/ARR** you can use your mouse to go over the interactive graph and you will be able to see: the churn rate and the top 3 risk drivers (increasing/decreasing).
{% endtab %}
{% endtabs %}

***

## Top 3 Risk Drivers

<div><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FN2gxJTVI5JPee4zA4erh%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.19.20.png?alt=media&#x26;token=611c4bad-65e4-4b6b-9afa-53f5b6058c8d" alt=""><figcaption></figcaption></figure> <figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FkrrJFIuu3svnR54vZzxb%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.20.24.png?alt=media&#x26;token=8a220c21-9b3d-46b2-bd37-96de44bfc440" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
With the **risk drivers** you will be able to see which actions are increase and decreasing your rate of churn.
{% endhint %}

> Something to keep in mind with these risk drivers is that for some customers these risks could increase the risk of churn and for some it can decrease it.

***

## High & Low-Value Customers

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2Fz7HLPqHRe0sCE1SOJNVC%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.24.58.png?alt=media&#x26;token=53455eab-ed5a-447c-b1ba-914226515331" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}

* **High-Value Customers** \~ will show you t*he total number of valuable customers of the active customers in the selected segment.*
* **Low-Value Customers** \~ will show you t*he total number of less valuable customers of the active customers in the selected segment.*
  {% endhint %}

> The number of customers within this group that has an ARR above the median ARR of the active customer base.

***

## Show Filters

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2Fse5WJ0c4g8vltq0IBMur%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.26.06.png?alt=media&#x26;token=4c2cd9d9-cc3d-4663-8818-b2d11b3f70a0" alt=""><figcaption></figcaption></figure> <figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2Fj6XFUZGTLUUztnBKjf6j%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.26.57.png?alt=media&#x26;token=a04b7240-1b9c-4b7f-8db0-b59202f23104" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
You can use the **filter** to add lines to the graph to get better insight on your data and how they correlate with each other.&#x20;
{% endhint %}

{% stepper %}
{% step %}

### How to add a line?

{% endstep %}

{% step %}

### Choose a segment&#x20;

You can choose more than 1 segment
{% endstep %}

{% step %}

### Choose a subsegment

You can choose more than 1 subsegment
{% endstep %}

{% step %}

### Add new line

Press the **+ Add new line** button
{% endstep %}
{% endstepper %}

***

## Non & Engaged Customers

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FUT1OYxGKz0BC7Rs2zNQY%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.29.00.png?alt=media&#x26;token=0f74ec31-c087-4507-9867-ae9bd3b4af50" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}

* **Engaged Customers** \~ will show you t*he total number of engaged customers of the active customers in the selected segment.*\
  \&#xNAN;*<mark style="color:blue;">How engaged this segment is compared to the other active customer base.</mark>*
* **Non-Engaged Customers** \~ will show you t*he total number of non-engaged customers of the active customers in the selected segment.*\
  \&#xNAN;*<mark style="color:blue;">How non-engaged this segment is compared to the other active customer base.</mark>*
  {% endhint %}

> This metric is based on the [Engagement score](#engagement-score)

***

## Per Risk Level

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FyRgxpR2xdj1HXfeM34bd%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.32.32.png?alt=media&#x26;token=d40058b3-a18d-4344-8a70-fcd0befa00e6" alt=""><figcaption></figcaption></figure></div>

{% hint style="info" %}
This chart will show you the percentage of customers that are in each **risk level**.&#x20;
{% endhint %}

> If you click on one of the bars you will be redirected to an overview of which customers are currently in that risk level.

{% tabs %}
{% tab title="High Risk" %}

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FQxSgV87XwzwnzjWX5Jrr%2FScherm%C2%ADafbeelding%202025-02-19%20om%2009.39.55.png?alt=media&#x26;token=02610bd4-e39d-40f1-8605-ae819ab62784" alt="" width="280"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Medium Risk" %}

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FRxZFMfNcqqRCAFq1pbXe%2FScherm%C2%ADafbeelding%202025-02-19%20om%2010.28.20.png?alt=media&#x26;token=e8bae5ee-807e-44ab-9a42-a54e18c3d1ce" alt="" width="280"><figcaption></figcaption></figure></div>
{% endtab %}

{% tab title="Low Risk" %}

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2Fe7U3SUrKAOkvnfcPq6o4%2FScherm%C2%ADafbeelding%202025-02-19%20om%2010.29.54.png?alt=media&#x26;token=c1160bc1-1ce8-4a32-b255-fff305e9ec60" alt="" width="280"><figcaption></figcaption></figure></div>
{% endtab %}
{% endtabs %}

***