> For the complete documentation index, see [llms.txt](https://docs.churned.io/churned-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.churned.io/churned-docs/metrics-and-definitions.md).

# Understand health

Read the health of your customer base and understand why it moves

Step 1 of the [Churned journey](/churned-docs/getting-started-with-churned/the-churned-journey.md). Every day Churned scores every customer and turns the result into the dashboards below. This section explains what you see on each screen and defines every metric once.

## Screens

* [Home Dashboard](/churned-docs/metrics-and-definitions/home-dashboard.md): the KPI tiles, with the [Subscriptions](/churned-docs/metrics-and-definitions/home-dashboard/subscriptions.md) and [NGO](/churned-docs/metrics-and-definitions/home-dashboard/ngos.md) variants.
* [Customer Page](/churned-docs/metrics-and-definitions/customer-page.md) and [Donors page](/churned-docs/metrics-and-definitions/customer-page/donors-page.md): one customer at a time, with scores, drivers and history.
* [Segments Page](/churned-docs/metrics-and-definitions/segments-page.md) and [Users Page](/churned-docs/metrics-and-definitions/segments-page/users-page.md): RFM and RFV segments and custom segments.
* [CSM Page](/churned-docs/metrics-and-definitions/csm-page.md): the account list for customer success managers.
* [Technical Dashboard](/churned-docs/metrics-and-definitions/technical-dashboard.md): trends and segment comparisons.
* [Model insight](/churned-docs/metrics-and-definitions/model-insight.md): feature importance and churn per health score.

## Definitions

* [Metrics](/churned-docs/metrics-and-definitions/metrics.md): one definition per metric, with a page per vertical that maps the vocabulary.
* [Definitions](/churned-docs/metrics-and-definitions/definitions.md): textbook meaning versus Churned's interpretation of churn, MRR, ARR, active and new customers.
* [RFV-Model Segment - Best Practices](/churned-docs/metrics-and-definitions/rfv-model-segment-best-practices.md): what to do per segment, per vertical.

The models that produce these numbers are described in [Models](/churned-docs/models.md). The next step is [Build audiences](/churned-docs/build-audiences.md).