# Preventing churn after delivery

Trigger\
Customer has received a delivery in the last 3–5 days but hasn’t taken follow-up actions (e.g. confirmed next order, clicked product tips, submitted feedback).\
Segment: “At-Risk Post-Delivery”

Action Flow Options\
Co-Pilot randomly selects and tracks the effectiveness of different actions:

* Email asking “How’s your product working?” with usage tips or reorder link
* WhatsApp message offering quick support or a satisfaction survey
* Referral incentive (“Get 15% off when a friend subscribes”)
* Wait step with no action (control group)

Co-Pilot Exploration\
Initially rotates actions randomly → learns which actions lead to repeat orders or prevent cancellations → prioritizes top-performing action for future users.

Next-Best-Action Push\
Winning action is pushed to your CRM or marketing tool (e.g. Klaviyo, HubSpot, Customer.io) with:

* Personalized content (e.g. based on last product received or frequency)
* Send time optimization (based on past behavior)
* Channel preference (email vs WhatsApp)

KPIs Tracked

* Next-order confirmation rate
* Open / Click-through rate per channel
* Referral redemptions or shares
* Retention rate after 30 days
* Churn reduction vs. control