Templates

Co-Pilot helps you automatically re-engage inactive users through a combination of smart segmentation, multichannel experimentation, and next-best-action learning.

Use Case	Trigger Segment	Channels	Example Actions	KPIs Tracked	Link to Full Use Case
Hibernating Users – Publishers	No engagement in 45 days	Email, WhatsApp, Push	Reactivation email, WhatsApp nudge, “Come back” push	Reactivation rate, Email CTR, Retention lift	Link
Hibernating Users – Foodboxes	No orders in 30–45 days	Email, WhatsApp	Discount code, personalized WhatsApp reminder, recipe highlights	Reorder rate, Offer redemption, Retention after 30 days	Link
Cancelled Users – Winback	Cancelled < 14 days ago	Email, WhatsApp, CRM call	“We miss you” email with 20% off, WhatsApp with last box feedback, call task	Win-back conversion, Revenue from returners	Link
Email Inactives – Publishers	No newsletter opens in 30d	Email, WhatsApp	“Top 5 Stories You Missed” email, trending story via WhatsApp	Open rate, Session reactivation, Engagement score	Link
App Users – Push Reactivation	No app activity in 7–14d	Push Notification	Personalized “come back” push, product update ping	App open rate, Time to return, Session length