# Users Page

## Overview

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2F4yBuTBnYMqAvhAmcV5SU%2FScherm%C2%ADafbeelding%202025-02-13%20om%2013.34.58.png?alt=media&#x26;token=b5893f3d-666c-48f4-b4c2-05b44270f660" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **user page** displays your customers with their segment symbol also showing when they used your product last and which company the customer is part of.&#x20;
{% endhint %}

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## User ID

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FaKsr6HzbXnalqQcB6zPg%2FScherm%C2%ADafbeelding%202025-02-06%20om%2010.48.01.png?alt=media&#x26;token=06a18efc-3a4f-478e-b269-d9e76a0d35e9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **User ID** stands for the name, email, customer id, etc of the customer used your product.
{% endhint %}

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## Segment

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FxgMm1rplSkm3U5kyazfn%2FScherm%C2%ADafbeelding%202025-02-06%20om%2010.49.31.png?alt=media&#x26;token=eae176c4-1e7f-4772-93fc-63194f1cf766" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **name** of the segments are based on the RFM-Model:

* Champion ♥︎
* Loyalist ☻
* Potential Loyalist \[☺︎]
* New ⊕
* Need Attention ‼
* At Risk ☹︎
* Hibernating ☾
* Lost ⊖

You can filter this information to find out which customers are, for example, champions or hibernating.&#x20;
{% endhint %}

***

## Last Product Usage

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2F8PGvkWaPpbpYiGGZIDqB%2FScherm%C2%ADafbeelding%202025-02-06%20om%2010.50.47.png?alt=media&#x26;token=cd4e2dc1-55f8-4bd9-aa8a-ead5508630f9" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Last Product Usage** refers to the last time the customer has used your product, most of the time this will mean when they have last logged in to your service platform.
{% endhint %}

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## Customer

<figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2FxqyJzALn7Z8UwZXPgjK5%2FScherm%C2%ADafbeelding%202025-02-06%20om%2010.52.28.png?alt=media&#x26;token=1b92c1ae-6b13-40ca-85ce-26d979aa5e30" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The **customer** column will show you the company that the customer works at.&#x20;

You can use the search button to find the company you want to look at so you can get the information you are looking for even quicker.
{% endhint %}

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## Filters&#x20;

<div align="left"><figure><img src="https://246234927-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FkSyCQUyE0u7ya9ULaprd%2Fuploads%2F57uhoNf8hGg7NGi3yBSX%2FScherm%C2%ADafbeelding%202025-02-13%20om%2013.36.20.png?alt=media&#x26;token=3bc0c545-d576-4d9a-83fd-adbb8c0635a1" alt="" width="263"><figcaption></figcaption></figure></div>

{% hint style="info" %}
There are a lot of possibilities with the **filter** button. We have divided it into:

* **Custom filters** → Filters that are made for the company&#x20;
  * The custom filters are made to filter "internally", meaning that they don't have their own column but the information will be filtered in the system.
* **Default filters** → Standard filters that are standard in the user page
  * The default filters aren't "made" specifically for your company. These filters are more general then the custom ones.

{% endhint %}

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