# Reducing Churn from Skipped Orders **Trigger:** User has skipped 2+ orders in the last 4 weeks Action Flow Options: Email with “You’re Missing Out!” subject and personalized recipes WhatsApp reminder with quick reorder link Offer 10% discount on next box Do nothing (control group) **NBA Logic:** Co-Pilot tests these actions on a sample group Learns which one leads to reactivation or next order Prioritizes the winning action for future users in this segment **KPIs to Track:** Box reorder rate within 7 days Retention rate (next 2 months) Offer redemption rate Skip reduction --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.churned.io/churned-docs/co-pilot/use-cases/use-cases-library-co-pilot/foodboxes/reducing-churn-from-skipped-orders.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.