Add-ons

NLP on text

Gain deeper insights from text data using Natural Language Processing (NLP). This add-on allows Churned to analyze customer feedback, support tickets, or other text inputs to detect sentiment, key topics, and trends, helping you understand customer sentiment at scale and influence the health score.

Journey builder

Automate customer success processes with a flexible workflow builder. This feature lets you design custom workflows that trigger actions based on customer behaviour, lifecycle stage, or predictive insights—ensuring the right steps are taken at the right time.

Task management

Efficiently track and manage tasks within your customer success workflows. Assign follow-ups, set deadlines, and collaborate within Churned to streamline your operations and stay on top of key customer interactions.

User level segmentation

Unlock granular customer insights with user-level segmentation. Go beyond standard group-based analytics and identify behavioural patterns, risk factors, and opportunities at an individual user level—allowing for highly targeted engagement strategies.

Reactivation model

Win back inactive customers with AI-driven reactivation strategies. This module analyses churned or dormant users and recommends personalized outreach tactics to increase re-engagement and retention.

Non-subscription model

Designed for businesses without traditional subscription models, this module enables customer retention and engagement strategies tailored for one-time purchase and repeat-purchase businesses, ensuring Churned adapts to different revenue models.