Churned
  • 👋Welcome to Churned!
    • Onboarding
  • ℹī¸Metrics & definitions
    • Metrics
      • Customer Succes for SaaS
      • Customer Success for non-subscription
      • Customer Success for NGOs
        • NGO Resources
      • Customer Success for B2C
      • FAQ
    • Definitions
  • ☎ī¸Churned Dashboard Help
    • Dashboards
      • Home Dashboard
        • Subscriptions
        • NGO's
      • Segments Page
        • Users Page
      • CSM Page
      • Customer Page
        • Donors page
        • Customer Subscription
      • Technical Dashboard
      • Impact Dashboard
      • A/B Testing
      • Task
        • Open Task
        • Task Rules
    • FAQ
  • 📃RFV/RFM - Model
    • RFV-Model Segment - Best Practices
      • RFM-Model
      • B2B SaaS
      • B2C Digital Subscription
      • NGO's
  • 🔌Integrations
    • ⚡Marketplaces
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      • Segment
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      • BigQuery
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      • Klaviyo
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      • Mixpanel
      • Stripe
    • FAQ
  • 📈Product Updates
    • 🗒ī¸Release Notes
    • Product Roadmap
  • 📍Extra
    • Webinars & Events
    • User Roles & Permissions
    • Add-ons
  • 🔐Security
    • GDPR compliance
    • Two-Factor Authentication (2FA)
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On this page
  • Structural
  • Non-Structural
  • RFM-Model
  • Donors
  • Retention Rate
  • ADF and ADV
  • Expected ADV
  • Cohort Analysis
  • Per Donation
  • Per Month

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  1. Churned Dashboard Help
  2. Dashboards
  3. Home Dashboard

NGO's

The home dashboard for NGO's has two parts, structural and non-structural.

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Last updated 2 months ago

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Structural → donors who have a subscription with your NGO.

Non-structural → donors who have made single donations towards your NGO.

Structural

The structural page has the same structure as the general home dashboard.

Non-Structural

The non-structural page displays information based on your RFM-Model over a certain period of time.

RFM-Model

The RFM-Model is divided into eight different segments, from lost - champion. In these segments you will be able to see three different percentages:

  • ...% of total donations

  • ...% of total value

  • ...% of total donors

If you click on the number that is displayed in the segment it will direct you to the donor page where you will be able to see all of the customers that are in that segment.

Take a look at the page about the RFM-Model if you want to know more

Donors

Donors are people who have made a donation within the last RFM period.

Retention Rate

The retention rate is the percentage of donors that return after they have made a donation (non-churners).

ADF and ADV

ADF: The average number of donations per donor over a time period.

ADV: The average amount of money spent per donation.

Expected ADV

The average donor value is the average value of active donors. So what is the average donation amount of all of our active donors.

Cohort Analysis

The Cohort analysis is divided into: 🗓ī¸ Per Month 🛒 Per Order

Per Donation

The Cohort Analysis per donation will display what percentage of customers you retain after they have made a donation.

For each month, it shows how many people donated for the first time, and then tracks how many of those same people donated again. This will help you see how good we are at keeping donors and encouraging them to give more than once.

Per Month

This Cohort Analysis is focused on retention per month of donations.

Each row represents a different starting month and shows the number of new donors from that month, along with the percentage of those donors who gave again the following month. It shows how well we're doing at keeping donors and encouraging repeat donations.

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