🗒️Use case template

  • Trigger Define when this use case activates (e.g. “user inactive for 45 days”).

  • Action Options List actions Co-Pilot tests (e.g. send email, WhatsApp, wait).

  • Co-Pilot Flow

    • Starts by testing actions randomly

    • Learns which perform best

    • Automatically adjusts future behavior

  • NBA (Next-Best-Action) Winning action pushed to your marketing/CRM tool with personalization logic.

  • KPIs

    • Conversion or reactivation rate

    • Click/open rates

    • Long-term retention uplift

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