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If this number isn't correct please reach out to your assigned CS Manager from Churned.
CSM engagement: Scores how you manage what you know about about customers.
Product engagement: Scores how you measure the user interaction with your product.
Support: Scores about how often customers service is requested (this may vary per business depending on this being positive or negative).
Payments: Scores how many payments each customer has made.
Customer profile: Scores how much key information you have on you ideal customers.
Conversion: Scores the process of turning a prospect or website visitor into a paying customer or achieving a desired action
Sentiment: Scores an organization on pinpoint customer opinions and feelings about their business, products or services.
If you click on the number you will be send to the customer page where you will be able to see all of the customers that are either healthy, neutral or unhealthy.
The Cohort analysis is divided into: đī¸ Per Month đ Per Order
Filter: â depends on your industry - Retention - LTV (Life Time Value)
Retention
LTV (Life Time Value)