Add-ons
NLP on text
Gain deeper insights from text data using Natural Language Processing (NLP). This add-on allows Churned to analyze customer feedback, support tickets, or other text inputs to detect sentiment, key topics, and trends, helping you understand customer sentiment at scale and influence the health score.
Journey Builder
Automate customer success processes with a flexible workflow builder. This feature lets you design custom workflows that trigger actions based on customer behaviour, lifecycle stage, or predictive insightsâensuring the right steps are taken at the right time.
Task Management
Efficiently track and manage tasks within your customer success workflows. Assign follow-ups, set deadlines, and collaborate within Churned to streamline your operations and stay on top of key customer interactions.
User Level Segmentation
Unlock granular customer insights with user-level segmentation. Go beyond standard group-based analytics and identify behavioural patterns, risk factors, and opportunities at an individual user levelâallowing for highly targeted engagement strategies.
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