🗒️Release Notes
Check the release notes for the Churned Dashboard
Welcome to our Release Notes page! Here, you'll find the latest updates, enhancements, and fixes to our platform. Each release note is designed to keep you informed about new features, improved functionalities, and resolved issues, ensuring you have all the information needed to make the most out of our services. Stay updated with what's new and how it can benefit your experience.
June '24
We have a series of exciting updates on Churned platform. Here is what's new:
Event Timeline
What's New? We're excited to announce our upcoming Event Timeline feature, designed to revolutionize customer interaction management. This feature enables you to monitor every touchpoint, from website visits to meetings, in one integrated overview.
Why It Matters? The Event Timeline provides comprehensive interaction tracking, logging and displaying all customer interactions chronologically. This unified view allows you to better understand the customer journey, improving coordination within your team with real-time updates.
How It Works? The Event Timeline feature is accessible from your customer management dashboard. Real-time updates ensure that your team stays in sync and can act on the latest information.
Who Gets It? This feature will be available to all our B2B users.
Health-Score Breakdown
What's New? We're introducing the Health-Score Breakdown feature, designed to provide detailed insights into your customer health scores. This feature helps you understand the underlying factors that affect your customer relationships.
Why It Matters? The Health-Score Breakdown allows for detailed sub-group analysis, breaking down health scores into specific categories such as product usage and customer feedback. This helps you identify root causes behind score changes, enabling proactive management to address issues before they escalate. Customizable metrics let you tailor health score components to your business needs, and enhanced reporting capabilities allow for comprehensive reports that inform strategic decision-making.
How It Works? The Health-Score Breakdown feature is integrated into your dashboard, offering a detailed view of customer health scores segmented by various factors. You can customize the metrics to align with your business goals and generate comprehensive reports that provide actionable insights. This enables you to pinpoint reasons behind score changes and take timely actions to improve customer satisfaction.
Who Gets It? This feature will be available to all our B2B users.
Product Usage Breakdown
What's New? We've introduced a new feature that provides a detailed breakdown of product usage. This feature allows you to see which features are used the most and track how their usage develops over time.
Why It Matters? Understanding which features most are utilized helps you identify what’s driving value for your customers. This insight enables you to focus on improving and enhancing the features that matter most. Additionally, tracking usage over time helps you spot trends, identify potential issues early, and make informed decisions about future product development.
How It Works? The product usage breakdown feature is accessible through your dashboard. It provides visual representations and detailed reports of feature usage, showing both current and historical data.
Who Gets It? This feature is available to all our users.
Active Customers’ KPI
What's New? We've introduced a feature that allows you to filter the active customers’ KPI over time by segment.
Why It Matters? This feature enables you to gain deeper insights into customer behavior by segment, helping you identify trends and tailor strategies for different customer groups. Understanding segment-specific activity can improve targeting and enhance overall customer management.
How It Works? Access the new filtering option in your dashboard. Select the desired segment to view the active customers KPI over time, allowing for a detailed analysis of customer activity within each segment.
Who Gets It? This feature is available to all our customers.
May '24
We are excited to announce new updates to our platform, designed to enhance customer management and provide timely insights. Here's what's new:
Weekly Email Updates
What's New? You can now receive weekly email updates providing critical insights on your customers. These updates will include information on customers who have increased in risk level, new upsell opportunities, and upcoming renewals.
Why It Matters? Staying updated on key changes and opportunities within your customer base is essential for timely and effective action. These weekly insights enable you to ensure better customer retention and growth.
How It Works? With this feature, you'll receive a comprehensive summary of crucial customer insights delivered directly to your inbox every week. This includes:
Customers who have increased in risk level
New upsell opportunities
Upcoming renewals
Who Gets It? This feature is available to all our users.
Notes Feature
What's New? We have introduced the feature to add notes to customer profiles.
Why It Matters? Adding notes to customer profiles helps keep important information organized and easily accessible, facilitating better customer interactions and follow-ups.
How It Works? You can now add and view notes directly within each customer profile, providing a centralized place for all relevant information.
Who Gets It? This feature is available to all our users.
Segment Integration
What's New? Churned now seamlessly integrates with Segment as a destination connection. You can easily route data from your web and platform directly into Churned to leverage user and account level insights quickly.
Why It Matters? Integrating Segment with Churned allows you to centralize and streamline your data management. This integration enhances your ability to make data-driven decisions, improve customer retention, and identify new growth opportunities.
How It Works? By connecting Segment to Churned, your data will flow seamlessly from your web and platform into Churned. This integration enables you to:
Access detailed user and account level insights
Quickly identify at-risk customers and potential upsell opportunities
Enhance your data analysis capabilities with real-time updates
For more details on how to integrate it, visit this page:
SegmentWho Gets It? This feature is available to all Churned users who also use Segment.
March '24
We are thrilled to announce a series of exciting updates and new features designed to enhance your experience and provide deeper insights into your operations. These updates are tailored to bring you closer to your customers and donors. Here's what's new:
Cohort Analysis
What's New? We've introduced advanced analytics that provide insights into average retention per month and average drop-off rates. This feature is a game-changer for understanding critical points in customer lifecycles and implementing strategies to improve retention.
Why It Matters? Knowing where and when you lose customers is vital for implementing timely interventions and improving overall customer satisfaction and loyalty.
How It Works? Our platform now aggregates your customer data to give you a clear picture of retention trends over time, highlighting specific periods where engagement dips occur.
Who Gets It? This feature is available to all our B2C users.
Upsell Opportunities Feature
What's New? Our latest release identifies top customers ripe for upselling, enhancing your ability to spot and seize revenue-generating opportunities.
Why It Matters? Efficiently identifying upsell opportunities can significantly impact your bottom line by maximizing the value of your existing customer base.
How It Works? Leveraging advanced analytics, our platform flags customers showing strong potential for upselling. Plus, with customizable business rules, you can fine-tune which customers receive this flag—perfect for tailoring your upsell strategies.
Who Gets It? Exclusive to our B2B customers.
Personalized Notifications Settings
What's New? Gain control over your in-app notifications with customizable settings designed to alert you to significant customer changes, such as churn risk increases.
Why It Matters? Staying ahead of churn risks and other critical customer events enables proactive engagement and retention efforts, ensuring your top customers remain satisfied and loyal.
How It Works? Navigate to personal settings to tailor your notification preferences, including the option to receive alerts based on specific ARR conditions. You can activate this feature by navigating to personal settings -> notifications -> enable.
Who Gets It? This update is available to all our B2B users.
Update on NGO App
What's New? We have revamped our NGO app, introducing a clear distinction between structural (subscriptions) and non-structural (one-offs) donors and integrating NGO-specific terminology to enhance user experience. We also added the donors list where you can filter on them.
Why It Matters? Tailoring our platform to meet the unique needs of NGOs enhances the efficiency and effectiveness of donor management and engagement.
How It Works? The revamped platform now allows for more intuitive management of donors, with enhanced filtering options and a seamless interface.
Who Gets It? This upgrade is available to all our NGO users.
January '24
AB-testing dashboard
Our A/B test dashboard offers real-time insights into campaign performance, enabling marketers to make data-driven decisions. It provides key metrics to compare variations, gauge effectiveness, and optimize strategies. Additionally, personalization recommendations are provided, allowing for targeted adjustments based on audience behavior, thereby enhancing user engagement and improving overall campaign results.
Available for: All Churned pro packages
November '24
Customizing customer card
Want the option to customize the customer profile card? No problem, hit the settings wheel on the customer card and choose what fields to show on the card.
Available for: Churned B2B all packages
September '23
Sentiment tracking
At a glance insight into the health of your customers based on the sentiment given by the Customer Success managers. These sentiments are also used as datapoints into the Churned AI engine.
Available for: Churned B2B Pro & Enterprise
July'23
AI Update information on Risk change drivers of Customer Detail View
When we update the Churn Model, it is expected that model predictions change. If the Risk Score of a customer has changed due to an AI update, you can now see it on the Risk change drivers widget.
Risk Change drivers were released on June’23. Check what Risk change drivers are on our documentation.
Available for: Churned B2B Enterprise
Product Usage on Customer 360
If you are a B2B SaaS company, Customer 360 now allows you to track Product Usage. You can see the values for each customer and compare it with the results in the year prior.
Available for: Churned B2B Enterprise
Drill-down capabilities on Technical Dashboard
We are just getting started on drill-down capabilities, and this month we have added them to the Customers Per Risk Level plot of the Technical Dashboard. Clicking on one risk level will lead you to the Customers List View, where you will see all customers at a given Risk Level.
There will be more widgets with drill-down capabilities soon!
Available for: Churned B2B Pro, Churned B2B Enterprise
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