Jira

Churned integrates with Jira to sync ticket data and user activity, allowing for enhanced customer journey mapping and churn risk analysis.

How to connect Jira to Churned

Log in to the Churned platform and go to the “Integrations” section. Click on “New Integration” and select Jira from the list.

Required Credentials

• email – The email address linked to your Jira user account.

• apiToken – The API token used to authenticate with Jira’s REST API.

• domain – Your Jira account domain (e.g., yourcompany.atlassian.net).

Here’s how you can obtain these credentials:

apiToken

1. Go to https://id.atlassian.com/manage/api-tokens.

2. Click “Create API token”

3. Name the token, then click “Create”.

4. Copy the generated token and store it securely.

email

• Use the same email address you use to log in to Jira.

domain

• Your Jira domain is the base URL you use to log in. For example: https://yourcompany.atlassian.net

Input the Credentials

1. Enter the retrieved credentials into the Churned integration form:

2. email: Your Jira login email.

3. apiToken: The API token you generated.

4. domain: Your Jira instance domain.

Click Save and test the connection to ensure everything is working correctly.

Once connected, notify the Churned team to synchronize data.

Helpful Links

• Jira API Documentation

• Generating Jira API Tokens