Gorgias

Churned integrates with Gorgias to import support tickets data, improving churn forecasting and audience segmentation.

How to connect Gorgias to Churned.io

Log in to the Churned platform and go to the “Integrations” tab. Use search bar to find Gorgias and click on it to see the credentials form.

You will be prompted to enter the following credentials:

Required Credentials

• Base Api Url

• Username

• Password

Here’s how you can obtain these credentials:

1. Log in to https://<yourdomain>.gorgias.com with an admin account

2. Go to Settings (gear icon in the bottom-left sidebar)

3. Navigate to REST API (under the "Integrations" section)

4. You'll see a list of existing API keys (if any)

5. Click "Add REST API key"

6. Fill in: - Username: select [email protected] from the dropdown - Description: something like "Churned integration"

7. Click Create

8. Copy the generated API key, this is your password value.

9. Paste the Base API URL, Username and Password into the Churned integration form.

Click Save to test the connection. Once it’s working, notify the Churned team to begin syncing data.