Gong

Gong is a revenue intelligence platform that captures and analyzes customer interactions across calls, emails, and meetings to deliver insights that help drive business growth. It provides sales teams

Churned integrates with Gong to synchronize conversational data, allowing businesses to enrich customer profiles and improve churn prediction models based on real interactions.

How to connect Gong to Churned.io Log in to the Churned platform and go to the “Integrations” section. Click on “New Integration” and select Gong from the list.

You will be prompted to enter the following credentials:

Required Credentials

• accessToken – The OAuth 2.0 token used to authenticate with the Gong API.

Here’s how you can obtain this credential:

1. Generate an OAuth Access Token in Gong

   • Log in to your Gong account with admin privileges.

   • Navigate to: Settings > Data Capture > API.

   • If not already created, register a new API application.

   • Define the required scopes (typically read:users, read:calls, etc.).

   • Use Gong’s OAuth 2.0 flow to authenticate and retrieve your accessToken.

   • Copy and securely store the token, as it will be required during integration setup.

Input the Credential Enter the retrieved credential into the Churned integration form:

• accessToken: The OAuth token copied from your Gong developer settings.

Click Save and test the connection to ensure everything is working correctly.

Once connected, notify the Churned team to synchronize data.

Helpful Links

• Gong API Documentation

• Gong OAuth Guide